Here are answers to our most Frequently Asked Questions.
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Q: How much supervision will my house have during construction?
A: Project Managers are a part of the O'Neal Builders team to ensure quality workmanship on the jobsite; therefore, our Project Managers are present at the job
site on a daily basis to make sure our quality standards are met. They also coordinate with and schedule our trade contractors at appropriate times throughout the construction process.
Q: If we decide we want to add a feature to the home that is not listed in the
Scope of Work, what do we do?
A: The Homeowner Manual details a section for change orders. All changes must be requested in writing to our Customer Care Manager. The new pricing will be adjusted and approved for any custom changes. The Customer Care Manager will return a change order that will describe the change in detail and provide a price quote
(including labor and materials) to make the change as well as the approximate number of days the change will add to the project.
Q: How will the selection process work?
A: Every customer receives a Homeowner Manual with a detailed schedule with due dates for each selection. Exterior selections will be made first: windows, exterior
doors, shingles, siding, garage doors, and brick. All interior selections will follow.
The O'Neal Builders team is here to assist customers in making their selections.
Q: Can I choose which vendors to visit in order to make my selections?
A: We provide you with a list of preferred vendors in your Homeowner Manual.
If you wish to use vendors outside of our vendor contact list, we ask the courtesy
of contacting us prior to making your selections. Please recognize that we work
hand-in-hand with various vendors, trade contractors, and suppliers who are experts
in their own areas. We recommend only certain vendors, trade contractors, and suppliers since they have proven their value to us over time and share our commitments to quality.
Q: Once we make a selection, who do we report it to?
A: Once you have made your selection with the appropriate vendor, contact our Customer Care Manager at the office. We will take care of placing the order and scheduling installation dates and times.